Where's the loyalty being returned from Caesars, AC ? Please advise. Pardon me, who is training Caesars staff & managers? I have been a dedicated playing and paying patron for many year$. That my next stay at Caesars, I would NOT be granted a better room. He then said, after his sighs of dismay, 'that he would make an exception JUST this time. My thought was, that would not let my dog stay in those rooms. Therefore, you must take what is available.' After I asked Spencer if he has ever toured the Tower rooms, elevator, and floor carpet conditions and he replied yes. Spencer Monhollen assisted me, as I explained to him my disappointment in the room and the above situation from my previous stay.

It was dark, dingy, funky, and I would have rather stayed at Hotel 46, down the road! I returned to the front desk receptionist and asked for a manager. I opened the door to the room after walking down the smelly hallway. Not realizing that the key she issued me was exactly in the Tower. Upon arrival, I informed the staff receptionist that I had a bad experience in the S.

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